Understanding it, learning tips and techniques to better manage it and discovering ways of communicating through it.
Turning Conflict Into Opportunity
Improving Emotional Intelligence
Responses to Conflict
Causes of Conflict
Looking at how we handle confrontation and challenges within teams and external organisations. Covering perception and how many times misunderstanding arises due to poor communication. We will talk through different styles of communication and look at how to use successful communication skills.
Types Of Communication
Influencing and Negotiation
Looking at effective influencing, key principals of influencing and building rapport. This session will teach individuals how to buid on thier skills and adapt their style. we will then cover negotiation skills, looking at the characteristics of negotiation and how to position our selves for a win-win.
Key Principals of Influencing
Characteristics of Negotiation