Working Over Coffee


Conflict Resolution

Understanding it, learning tips and techniques to better manage it and discovering ways of communicating through it.

Effective Communication

Turning Conflict Into Opportunity

Improving Emotional Intelligence

Responses to Conflict

Causes of Conflict

Resolving Conflict



Looking at how we handle confrontation and challenges within teams and external organisations. Covering perception and how many times misunderstanding arises due to poor communication. We will talk through different styles of communication and look at how to use successful communication skills.



Types Of Communication

Successful Communication

Influencing and Negotiation

Looking at effective influencing, key principals of influencing and building rapport. This session will teach individuals how to buid on thier skills and adapt their style. we will then cover negotiation skills, looking at the characteristics of negotiation and how to position our selves for a win-win. 

Key Principals of Influencing

Effective Influence

Building Rapport

Influencing Skills

Characteristics of Negotiation


Negotiation Skills

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